Covid-19 Update 

 

We here at Ark are sensitive to what’s happening around the world and are sending our love to all.

During this time, we are taking all precautions to ensure a safe and hygienic environment for our office and warehouse staff. We are closely monitoring advice from the France government and World Health Organisation & will take necessary action if required.

Our arty-trendy online store is functioning as normal and we are still shipping out orders daily. We understand that there may be concerns and questions during this time relating to our services, so we’ve listed a few things below to hopefully answer some of your questions.

 

SHIPPING

Our shipping services have not been interrupted at this stage*, although if this changes we will inform you immediately with updates on this page. We provide free express shipping on all orders and this doesn’t change. If during this time your order is not dispatched, we will refund you in full. So you can have peace of mind when shopping with us. For our current delivery times, please see below.

International Orders

We ship with DHL Express.

1-3 Day Delivery for most Countries. Up to 6 Business Days.

To check your City and Country, head to the DHL Express website by clicking here. Origin is Manly 2095 (Sydney).

*Our couriers are still picking up orders from our warehouse daily, however there are local delivery restrictions currently in place for South Africa, Wuhan and India. Therefore, orders to these countries will not be processed during this time.

France Orders

We ship with France Post eParcel Express.

Overnight delivery for all metro cities (some exclusions apply for Perth).

To check your suburb, head to France Post's website by clicking here. Origin is Manly 2095 (Sydney)

 

We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. This includes ensuring all drivers are adhering to hygiene precautions as advised by local government and health authorities. For further information on our providers response to the current Covid-19 situation, please see below:

DHL Express Update

France Post Update

 

PACKAGING AND ORDERS

Our warehouse and fulfillment areas are being cleaned more frequently and rigorously. We are following advice from the World Health Organisation and local health authorities and all our packaging staff are practising good hygiene practises.

 

EXCHANGES

Exchanges are shipped by regular DHL ecommerce mail and France Post mail. Delivery times vary from country to country and delays are being experienced outside of France and USA currently. Reach out to us at [email protected] if you would like to upgrade to an express service.

 

CUSTOMER SERVICE

Our team is here for you and are more than willing to answer any questions you might have, so please feel free to reach out to us at [email protected]

 

We will also update this page and ensure that you are informed of any changes.  

We can’t thank our customers enough for your ongoing support, especially in times like these.

 

Stay safe and take care.

 

Love,

Ark x